Response policy

The company has always paid attention to the rights and interests of employees. In addition to providing good benefits and enhancing the two-way interaction between employees and the company, it has also strengthened the establishment of multiple communication channels, complaint channels, and various management methods to maintain a friendly workplace. Such as “Sexual Harassment Prevention Measures, Complaints and Disciplinary Measures”.

Contact Information

Sexual Harassment Complaint Line: +886-2-2655-8081
Report Box for Violation of Professional Ethics: ethics.reporting@excelsiorgroup.com.tw
Wrongful infringement report mailbox: violence.reporting@excelsiorgroup.com.tw

Response policy

Fully disclose information through the public information observatory and the company’s website so that investors can understand the company’s operating conditions. Also communicate with investors through shareholders’ meetings and spokespersons to protect shareholders’ rights and interests.

Contact Information

Spokesman: Mr. Chen, Financial manager
Acting Spokesperson: Ms Chen, General office director
Telephone: +886-965-71-6496
Contact mailbox: ir@excelsiorgroup.com.tw

Name: Masterlink Securities - Stock Affairs Department
Telephone: (02) 2768-6668
Address: B1, No. 35, LN. 11, Guangfu N. Rd., Songshan Dist., Taipei City, Taiwan
Website: http://www.masterlink.com.tw/agent/agentIndex.aspx

Response policy

Responsibility to customers: Provide safe and high-quality products along with complete and accurate product information. Take immediate actions to meet customer demands for customer complaints.
Production transportation and sales in accordance with relevant laws and regulations ensure product quality. If you have any questions about the company’s products, you can contact the company’s designated personnel to safeguard consumer rights. The marketing and labeling of company’s products and services comply with relevant laws and regulations, international standards and industry-related norms.

Contact Information

Order Line: +886-2-2655-7568
Contact Email: order@excelsiorgroup.com.tw
Product consultation phone: +886-2-2655-7568 #3
Product inquiry mailbox: info@excelsiorgroup.com.tw
Adverse Drug Reaction Notification Hotline: 0800-213-176 (24-hour dedicated line)
Adverse Drug Reaction Notification Hotline: +886-972-821-930 (24-hour dedicated line)
Adverse Drug Reaction Contact Mailbox: Drugsafety@excelsiorgroup.com.tw
Consumer Service Line: 0800-211-952 (免付費專線)

Response policy

The company builds partnership with suppliers based on the principle of equality and mutual benefit, establishes a stable supply chain, and conducts audits from time to time to ensure the quality of supply.

Contact Information

 

14F-6, No.3, Park St., Nangang Dist., Taipei City, Taiwan (R.O.C.)
Telephone: +886-2-2655-7568 Taipei Headquarter
14F-7, No.3, Park St., Nangang Dist., Taipei City, Taiwan (R.O.C.)
Telephone: +886-2-2655-7568
Hsinchu branch and pharmaceutical plant
4F., No.22,26, Sec.2, Shengyi Rd., Zhubei City, Hsinchu County, Taiwan (R.O.C.)
Telephone: +886-3-657-9962 Taipei Headquarter
14F-7, No.3, Park St., Nangang Dist., Taipei City, Taiwan (R.O.C.)
Telephone: +886-2-2655-7568

 

Response policy

The company and its subsidiaries formulate appropriate environmental management standard operating procedures and strictly implement them in accordance with Good Distribution Practice and PIC/S Good Manufacture Practice. Advocate and implement garbage classification to improve recycling rate, control office room temperature to reduce carbon emissions, promote energy conservation and resource recycling, etc., and strive to reduce the impact of company operations on the environment.

Contact Information

 

14F-6, No.3, Park St., Nangang Dist., Taipei City, Taiwan (R.O.C.)
Telephone: +886-2-2655-7568 Taipei Headquarter
14F-7, No.3, Park St., Nangang Dist., Taipei City, Taiwan (R.O.C.)
Telephone: +886-2-2655-7568
Hsinchu branch and pharmaceutical plant
4F., No.22,26, Sec.2, Shengyi Rd., Zhubei City, Hsinchu County, Taiwan (R.O.C.)
Telephone: +886-3-657-9962 Taipei Headquarter
14F-7, No.3, Park St., Nangang Dist., Taipei City, Taiwan (R.O.C.)
Telephone: +886-2-2655-7568

 

Response policy

The company and its subsidiaries try their best to maximize the use of resources and entrust professional and qualified waste removal and disposal agencies to deal with the company's scrap products and the waste generated by factory production operations.

Contact Information

 

14F-6, No.3, Park St., Nangang Dist., Taipei City, Taiwan (R.O.C.)
Telephone: +886-2-2655-7568 Taipei Headquarter
14F-7, No.3, Park St., Nangang Dist., Taipei City, Taiwan (R.O.C.)
Telephone: +886-2-2655-7568
Hsinchu branch and pharmaceutical plant
4F., No.22,26, Sec.2, Shengyi Rd., Zhubei City, Hsinchu County, Taiwan (R.O.C.)
Telephone: +886-3-657-9962 Taipei Headquarter
14F-7, No.3, Park St., Nangang Dist., Taipei City, Taiwan (R.O.C.)
Telephone: +886-2-2655-7568